Privacy policy

Meyrick Arms, formerly Ye Hostelrie (“we”, “us”, or “our”), is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

Who we are

We are Meyrick Arms, a village pub with rooms and a café in Goodrich, Herefordshire, HR9 6HX, operated by Hazel’s Tea Party Ltd. For any privacy-related questions, write to us at Meyrick Arms, Goodrich, Ross-on-Wye, Herefordshire HR9 6HX, or ring 01600 890241.

Information we collect

We may collect the following information:

• Contact information: name, email address, phone number when you make a reservation or enquiry
• Booking details: date, time, party size, special requirements; for room bookings, your stay dates, the names of guests, and payment details taken by our booking provider
• Technical data: we use Plausible Analytics to count visits and see which pages and links are used, for example how many people tap “Book a table”. Plausible does not use cookies, does not store your IP address, and does not identify you or track you across other websites. It stores only aggregate figures, on servers in the EU. Embedded third-party services (our table booking widget, EasyTable, and our room booking provider, Beds24) may collect technical data such as your IP address and browser type under their own privacy policies

Our contact form

When you send us a message through our contact form, we collect your name, email address, phone number if you give it, what the message is about and the message itself. For a room enquiry we also collect your arrival date, how many nights, how many guests, whether you’re bringing a dog and which room you’d like.

The form sends it to our own inbox as an email, through Cloudflare, which hosts this website, and Resend, which delivers the email. We use it only to answer you. We keep it as long as we need to deal with your enquiry, then delete it within 12 months; if it becomes a booking, we keep it with the reservation (see “Data retention” below). If a message can’t be delivered, Cloudflare holds its details in our website’s logs for up to 7 days so we can still reply. To keep out automated spam, the form checks how quickly it was filled in. It sets no cookies.

How we use your information

We use your information to:

• Process and manage your reservations
• Respond to your enquiries
• Improve our website and services
• Send you information you’ve requested

We will not use your information for marketing purposes unless you have given us explicit consent.

Cookies

This website does not set any first-party analytics, marketing, or tracking cookies. Our visitor analytics (Plausible) works without cookies, so we do not use a cookie consent banner.

The booking page loads our table booking widget (EasyTable) only when you scroll to it. Room bookings are made on Beds24’s own site. These services may set their own cookies and collect data under their own privacy policies.

How we protect your data

We take appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, write to us at Meyrick Arms, Goodrich, Ross-on-Wye, Herefordshire HR9 6HX, or ring 01600 890241.

Third parties

We do not sell your personal information to third parties. We may share data with:

• Booking platforms (if you book through a third-party service)
• Embedded and linked service providers (EasyTable for table bookings, Beds24 for room bookings), which process data under their own privacy policies
• Cloudflare, which hosts this website and runs our contact form
• Resend, which delivers contact form messages to our inbox

Data retention

We retain your personal data only for as long as necessary for the purposes set out in this policy. Reservation data is typically kept for 2 years for our records.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have questions about this privacy policy or our data practices, please contact:

Meyrick Arms (formerly Ye Hostelrie)
Goodrich, Ross-on-Wye, Herefordshire HR9 6HX
01600 890241